Privacy Policy

We collect information you provide directly to us, such as:

• Contact information (name, phone number, email address, postal address)
• Service requests and appliance details
• Payment information for services rendered
• Communication preferences
• Feedback and review information

We use the information we collect to:

• Provide and maintain our appliance repair and installation services
• Schedule appointments and communicate service updates
• Process payments and maintain service records
• Send service reminders and warranty information
• Improve our services and customer experience
• Comply with legal obligations and industry standards

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of our customers
• With service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer or merger

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission protocols
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection practices

Under the Australian Privacy Principles (APPs), you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

We retain your personal information for as long as necessary to:

• Provide ongoing services and warranty support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain service history for future appointments

Typically, we retain customer information for 7 years after the last service, in accordance with Australian business record requirements.

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

You can control cookie settings through your browser preferences.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.